FAQs
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Operation
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There is an analogue source connected to the RCA inputs but I hear no sound.
This is normal
The 3.5mm Analogue input takes priority over the RCA input. This means that if you have a source connected to 3.5mm input, the RCA input will be ignored. Simply unplug the cable connected to the 3.5mm input.
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I have connected an analogue source to the speaker but it plays very quietly.
This can happen even though the speaker's volume is set to maximum.
This is because the volume on your analogue source is independent. Please make sure that the volume control of your analogue source has been set to maximum. If this is set to maximum, but the volume is still low, then maybe the analogue output of your source is very low. In such a case you will need to use a preamplifier.
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What sources can I connect to the Analogue input?
Whatever you want.
You can connect any source with an analogue output, like: Cell Phone, Smartphone, Tablet, MP3 player, PC, CD, TV, DVD, Turntable through phono stage, etc…
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Shall I use Wi-Fi or Bluetooth?
It's better to go with Wi-Fi.
You should preferably use Wi-Fi, since with Wi-Fi there is no compression involved, making the sound more natural and dynamic.
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Bluetooth audio quality is not good enough for me. Why is that?
Because there is compression involved.
The standard compression for Bluetooth is SBC, which lacks transparency in the high frequencies. If you use a Bluetooth source with Apt-x codec support, then the results will be better. Of course, you will still get the best performance through Wi-Fi.
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If Wi-Fi has better sound, why should I ever use Bluetooth?
With Bluetooth you play whatever you want.
Bluetooth has the advantage that it acts like a virtual sound card for your tablet / Smartphone or PC. This means that, whatever streaming service or internet radio station you listen to on your device, it will be transmitted faultlessly to the speaker without you having to worry if your streaming service of choice is currently supported by the speaker or not.
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How do I listen wirelessly to youtube or an online radio station?
Through Bluetooth
Simply pair your device with the speaker through Bluetooth. -
I play Bluetooth but it does not play loud.
Τhis can happen.
Firstly, verify that the volume is set to maximum on the speaker. You will then need to turn up the volume on the Smartphone / Tablet. These two volume controls are independent, so you need to control both of them.
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How do I select and play songs through Bluetooth?
From the default music player.
In order to play songs through Bluetooth, you need to use the default music play of your tablet/Smartphone.
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The speaker is on but I cannot find it under Bluetooth devices.
Select Bluetooth Input.
Only when the BT input on the speaker is selected you are able to see the speaker listed under Bluetooth devices on your Smartphone / Tablet. If an input other than Bluetooth is selected (AUX / Optical / Wi-Fi), then the Bluetooth interface is deactivated.
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I am experiencing audio drop-outs and Bluetooth disconnections. Is there something I can do?
Bring source and speaker closer
Bluetooth has a maximum operational distance of about 10 meters. It is also very sensitive to obstacles between your Smartphone / tablet and speaker. If you are experiencing audio drop-outs, it is recommended to either move closer to the speaker or use the speaker with Wi-Fi.
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Is there any way to jump to the next/previous song, but not from within the App?
Yes
Υou can jump to previous / next song any time you wish, just by pressing the relevant buttons on the device or on the remote.
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What is the difference between long press and short press on the speaker’s buttons?
Different function
Each button serves a different function, depending on if it is pressed short or long. A short press is pressing briefly once. A long press is pressing and keeping it pressed for more than 2 seconds.
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Even though I try to increase the volume, speaker does not go any louder. Is this normal?
Absolutely
All speakers are equipped with audio limiters, so that you can play loud without going over the safe level.
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I’m getting audio output from my TV and from the speaker at the same time. Is this correct?
Absolutely
To obtain maximum audio performance you are strongly advised to disable the TV's own speaker and let only the Wisound speaker play. Please refer to your TV's menu for a selection of Audio Output Setting and set it to Optical. Alternatively, you can find an option to disable TV's speaker.
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I play something and my friend wants to play something else. Do I need to close the App?
No, not needed.
The App can operate with many smart phones/tablets in parallel. This means that if you have selected a song, at any time, your friend can select another song from another smartphone/tablet. Your song will stop and your friend's song will start.
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Do I need a tablet/smartphone to play music through Analogue/Optical or Bluetooth?
No, not at all.
You can select the relevant input and adjust volume from speaker's buttons or remote control without making use of your tablet/smartphone
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I want to play the left channel to some of my speakers and the right channel to other speakers.
Select from the App either L or R.
When you are in the Device List inside the App, there is a ‘LR’ symbol on the bottom right. Pressing on that symbol, it cycles: LR-->L-->R, so that you can choose that specific speaker to play both left and right, only Left, or only the right channel.
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How do I control the volume of all the speakers simultaneously?
Use your phone's / tablet's speakerer volume buttons
By using your phone's volume buttons, you can control the volume of all the speakers simultaneously.
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How do I Play or Pause the music to all the speakers?
Use Play All / Pause All
On the bottom of the Device List, there is a button Play All / Pause All. Each time you press it, you play or pause the music to all the speakers of the system.
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Can a Slave speaker play different music from Master?
This is not possible
The purpose of defining one speaker as ‘Master’ and some as ‘Slaves’ is to make a group that will play the same music.
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My speaker asks me to update it's firmware.
Just confirm the relevant question.
Having your speaker updated is recommended, since new features and improvements are added in each new release of the firmware.
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What is the difference between the App and the Firmware?
One is on the phone / tablet and one is on the speaker
The App is the software that runs on your tablet or Smartphone, while the Firmware is the software that runs on the speaker.
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What is the LEARN function about?
Control the speaker's volume
Learn function is designed to teach your speaker to respond to Volume UP/DOWN commands of your TV's remote. Follow the steps described in the quick guide.
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I have performed the LEARN function many times but my TV's control does not change speakers volume.
Control the speaker's volume
There are rare occasions that one TV uses some proprietary protocol for the Remote Control commands. In such cases, the LEARN function will not work. -
Can I use my TV-connected speaker with only the TV's remote?
Yes, you can.
Making use of the LEARN function, you can use TV's remote to increase/decrease the volume. For the speaker to turn on, nothing is required. Simply turn on your TV and the speaker will sense the TV's audio and start playback. Likewise, if you turn off your TV, the speaker will also turn off after about 30min. -
How do I learn the volume codes from TV's remote to speaker's remote?
You don't.
You teach the speaker itself to obey the commands of your TV's remote. -
Is the LEARN function supported only for the Teevy series?
Νο.
The LEARN function is supported by both Teevy and Cuby series.
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I used SEARCH and found songs that are not from my own collection. Where are these songs located?
In a remote music server
The search results come from a big music server. You can access your favorite songs and artists very easily.
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I want to stream music from Spotify with the free version of Spotify. Is this possible?
Yes, of course.
Τhat's what Bluetooth is for. Simply use the Spotify App on your device and pair your smartphone or tablet to the speaker via Bluetooth.
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I have Spotify Premium and want to use it but I don't see Spotify icon inside the App.
No need.
You need to run the Spotify App, select your favorite music and then press on the Spotify Connect icon. Spotify Premium is supported by the native Spotify App. You will then find the list of available speakers to play music to.
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I have songs in the cloud (iCloud, Google Drive, etc…) but I cannot make them play through the App.
Use either Airplay or DLNA
For IOS devices, you always have the option of Airplay. For Android devices you will need to play through either Bluetooth or a 3rd party App (like Bubble UPNP, etc…)
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How can I know the details of the speaker I am currently connected to?
Press the settings button
By firstly selecting settings (cog wheel) and then pressing on Speaker Info. From here you can see Device Name, SSID, Firmware release version/date, change of language prompts, etc...
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If I unplug the speaker from power, do I need to configure the network again?
No need.
No need. The speaker needs to be configured only once. Once properly configured, the speaker will try to connect to the last configured Wi-Fi router.
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I have reset speaker back to factory defaults and speaker does not connect to my Wi-Fi router.
This is normal
You need to run again the network configuration process with WPS button. This is absolutely normal, since the speaker does not know to which Wi-Fi router to connect to. -
My system used to work fine, but now speaker refuses to connect.
Don't worry
If you experience network instabilities, it is recommended to restart both your Wi-Fi router and your speaker. -
I am experiencing a sluggish behavior and I've got frequent music drop-outs.
Don't worry
It is recommended to change the Frequency channel of your Wi-Fi router. Please consult your Wi-Fi router user’s manual. The router will restart in another Wi-Fi channel and speakers will connect back to it. Such kind of behavior can be caused by some other nearby Wi-Fi routers conflicting with your speakers and your Wi-Fi Router. -
I left my speaker ON and found it OFF.
Auto Standby has been activated.
The time to standby in the absence of audio is adjusted to about 30min. This is absolutely normal. Each speaker is equipped with an automatic standby mechanism, in case there is no audio coming from Optical or Analog inputs. The function of Auto Standby is not supported for Wi-Fi and Bluetooth inputs. -
I turned OFF my speaker and suddenly it turned ON.
Wake up from standby is activated.
This is absolutely normal. Each speaker is equipped with an automatic wake-up mechanism. When it senses audio coming from either Optical or Analog inputs, it wakes up and starts music reproduction.
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I turned OFF my speaker in Bluetooth input and it turned on in Optical.
Wake up from standby is activated.
The Auto Wake-Up mechanism can also select the input. For example, If music comes into the analogue input, the speaker will wake-up and select Analogue as input source no matter what was the source before turning it off. The same applies for Optical input.
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I want my speaker to remember what the volume was before turning it OFF.
This is what exactly happens.
The speaker remembers the volume setting before standby and wakes up with the same volume setting.
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Is it OK if I leave the speaker always on.
Better avoid it.
It is not recommended to leave the speaker on if not in use.
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My app cannot find any devices and prompts me to "Add device" even though I've done so in the past.
Just wait a bit.
The speaker needs about 30 seconds to turn ON in Wi-Fi mode. During these first 30 seconds the Orange LED blinks and Wi-Fi is not in fully operational status. Please wait a while until you listed to the booting sound. Now your speaker is ready for use.
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I plan not to use the speaker for some big period of time. What shall I do?
Unplug it.
It is recommended that you disconnect the power supply from the wall outlet. Like this, you will save the minor standby current consumption.
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How do I know that my speaker is OFF?
LED will tell you.
If the speaker is OFF, all the LED indicators are OFF. -
How do I change speaker's Wi-Fi password?
From within the App
If you select the settings (cog wheel) and then select Speaker Info, there is a Device Password option. If you select this option, a pop up will appear inside which you will need to select WPA PSK and then fill your password.
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I have set a custom password for speaker's Wi-Fi and I don't remember it.
No problem at all.
From within the App you can reset it back to the default password (Wisound1234), by selecting back to factory defaults. -
If I place my Teevy on the wall the Left speaker has become Right. What can I do to avoid this?
This is normal.
Teevy series products are equipped with a sensor, understanding Horizontal or Vertical placement. If placed vertically, speakers signal will swap so that you always have the Right channel speaker on the Right. -
Do I need a tablet / Smartphone to play internet radio?
No, not at all.
You will need your tablet or Smartphone to configure only once the relevant radio presets. You will then access the presets by pressing the relevant buttons on the speaker's keys or remote control.
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What is the maximum distance for proper wireless audio transmission?
Bluetooth is 10m, Wi-Fi is 30m.
For Bluetooth the maximum distance between transmitter (Smartphone/tablet) and speaker is 10 meters. For Wi-Fi the maximum distance between transmitter (Wi-Fi router/Smartphone/Tablet) and speaker is 30 meters. The maximum distance is heavily influenced by the various obstacles inside the house, as well as the interference from other wireless devices like 2.4GHz transmitters, DECT phones, 2.4GHz phones, etc... -
If I want to access the presets from within the App, what do I do?
Select Device Content
Simply, select the settings (cog wheel) of the speaker of interest. You will then need to select Device Content. From the presets list, chose which one you want to listen to.
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Apart from Internet Radio presets, can I store other content to the 6 preset buttons?
Yes
Εxcept for Internet Radio station (Tune In), you can also store playlists to presets, provided that in the playlist there are online songs. The online songs are results coming from the SEARCH function. -
If I unplug the speaker from the power, will the presets be erased?
Νο
Presets are stored on an internal memory and cannot be erased with a power cut.
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How do I manually erase the presets?
Select Factory Defaults
To erase all of the presets, you need to perform a back-to-factory-defaults operation, through the settings menu. -
I used to find a particular radio station in the lists of TuneIn but I cannot find it anymore. Why?
This is normal if radio station stopped broadcasting.
TuneIn is a dynamic database of radio stations that constantly updates the guide to add more and more content. If you cannot find the specific radio station anymore, this means that it most probably stopped broadcasting. Likewise, each time you visit TuneIn you will discover new radio stations.
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When I try to make a group of more than one speaker then sound is delayed compared to the video.
Delay the video from TV settings
To avoid this problem, you can try setting the delay of video (if your TV supports this feature). When there is a group of speakers playing the same content, buffering is required to guarantee that all speakers have perfect synchronization. That's why you notice this delay.
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Can I play Bluetooth to many speakers at once?
Yes you can.
First you pair one speaker with your Smartphone / tablet and then through the WiSound App you make a group with one ‘Master’ speaker (the one connected to your device via Bluetooth). Like this, all the speakers will play same song as the one coming via Bluetooth. -
Can I play line-in/optical to many speakers?
Yes you can.
Connect the analog source to line-in or the digital source to optical and then make a group with Master being the connected speaker. Like this, all the speakers will play the song coming from line-in / optical to master. -
What is the purpose of the USB port.
2 functions
There are 2 functions for this USB port:
1. Charge your tablet/Smartphone.
2. Playback content stored in either USB Flash Drive or HDD -
Is there some limitation to the supported USB means?
There is no limitation to the USB port.
You can connect either USB HDD or flash driver, no matter if it is NTFS or FAT32 formatted. At the moment there is a limitation on the App supporting only 270 songs. This limitation will be resolved with a f/w upgrade soon.
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How do I access the USB songs?
From within the App
Inside My Music you will find a USB selection. Once you press it, you are able to access the files of your USB. The USB selection appears only if there is a USB flash drive or HDD connected to the relevant USB port.
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