FAQs
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PicoHD5.1
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I seem to experience various functionality problems with the PcioHD5.1. What should I do first?
Please ensure that you have downloaded and installed the latest firmware version.
Please ensure you have downloaded and installed the latest firmware version of your Pico Media Player (according to model name), which you can find in our Product Support page. <http://www.crystalaudiovideo.com/Downloads.aspx?NoteID=DNL-00001&PageTitle=Download support material for our products>
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There is no picture. I have connected the PicoHD5.1 with the A/V cable included in the packaging.
Press the AV/HDMI key once, on the remote control.
Please press the AV/HDMI button on the remote, once. The picture should appear on your display in a matter of seconds.
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The subtitles do not appear on screen, even if I have a separate subtitle file with the movie
Ensure that the files are in the same folder, with the same name.
Please ensure that you have put the two files (movie and subtitle) in the same folder and you have named the files with the exact same name. For example if your movie file is “Blade_Runner.mkv†then the subtitles file should also be named “Blade_Runner.srt†(.mkv and .srt extensions may differ, depending on file type).
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Where can I find the most recent firmware version for PicoHD5.1 Media player?
Refer to our “Support” section.
Please, head to our Product Support page, by clicking here <http://www.crystalaudiovideo.com/Downloads.aspx?NoteID=DNL-00001&PageTitle=Download support material for our products>.
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What is the firmware update procedure for PicoHD5.1?
See more details in the full answer.
After you have downloaded the firmware update file (.zip), extract it in a folder, where you will find the "Firmware Upgrade Instructions" in the included .pdf file.
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After upgrading the firmware of my PicoHD5.1, there is no picture on my display. What should I do?
Press the AV/HDMI key once, on the remote control.
Please press the AV/HDMI button on the remote, once. The picture should appear on your display in a matter of seconds.
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Can I enjoy 5.1 digital audio from PicoHD5.1?
Yes you can, by using the Coaxial output.
PicoHD5.1 is fully capable of DTS and Dolby AC3 bitstream output through its coaxial audio plug. All you have to do is to connect the supplied minijack-to-RCA cable on the back of the device and feed the coaxial input of your multichannel system through the white RCA plug. Then, head to the audio settings of the PicoHD5.1 and select the appropriate output method (see instruction manual for further details).
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When I enlarge the subtitles, some text lines are not visible any more. How can I solve this problem
Please ensure that you have installed the latest firmware version.
For the correct display of subtitles, even in very big sizes, please upgrade your PicoHD with the latest firmware you can find here <http://www.crystalaudiovideo.com/Downloads.aspx?NoteID=DNL-00001&PageTitle=Download support material for our products>.
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Can I connect the PicoHD5.1 with my TV using a Scart cable?
Just use an RCA-to-Scart adaptor.
Yes, it is possible to connect the PicoHD or PicoHD5.1 using a Scart connection, by using an AV RCA-to-Scart adaptor available at your local electronics store.
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The subtitles’ position is not stored after turning off the PicoHD5.1. How can I solve this problem?
Please ensure that you have installed the latest firmware version.
Please upgrade your device with the latest firmware which you can find here <http://www.crystalaudiovideo.com/Downloads.aspx?NoteID=DNL-00001&PageTitle=Download support material for our products>.
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The last volume setting is not stored after turning off the PicoHD5.1. How can I solve this problem?
Please ensure that you have installed the latest firmware version.
Please upgrade your device with the latest firmware which you can find here <http://www.crystalaudiovideo.com/Downloads.aspx?NoteID=DNL-00001&PageTitle=Download support material for our products>.
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My files list appears shuffled. How can I re-order my files?
Please ensure that you have installed the latest firmware version.
Please upgrade your device with the latest firmware which you can find here.
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What kind of HDMI cable should I buy for PicoHD5.1?
We recommend you buy the best cable your budget allows you to.
There is no need to seek a particular HDMI cable. A standard quality HDMI will be enough, although we always suggest that you purchase the best cable you can afford.
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The remote control seems unresponsive. What can I do about it?
Replace the battery with a high power commercial one. Check your distance and angle.
- The battery is usually the most common cause of this problem. Please, replace the remote control’s battery with a fresh one.
- There is a chance you are outside the remote’s reception range. Please check that your remote is 3 to 5 meters away from the PicoHD with a horizontal or vertical offset of no more than 15 degrees.
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Can I connect the PicoHD5.1 to my TV using HDMI and the analog line-out for audio?
Yes! You just have to set the audio output from the Pico, to “stereo”.
Yes you can, but in order to do so you must set the PicoHD5.1 to output stereo audio through its HDMI-out and then, use a standard RCA audio cable from your TV's audio-out to your AV Receiver.
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Can I play movie files created with a version of mkvmerge greater than v4.1.0?
Yes! You just have to set the audio output from the Pico, to “stereo”.
In order to add this compatibility, please upgrade your device with the latest firmware, which you can find here. <http://www.crystalaudiovideo.com/Downloads.aspx?NoteID=DNL-00001&PageTitle=Download support material for our products>
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How can I see the encoding details of a file (resolution, fps, codec, bitrate e.t.c.)?
Add this function by installing the latest firmware.
In order to add this functionality, please upgrade your device with the latest firmware, which you can find here. <http://www.crystalaudiovideo.com/Downloads.aspx?NoteID=DNL-00001&PageTitle=Download support material for our products>
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